Protecting your privacy is very important for Aquor, S.A.P.I. de C.V. and its subsidiaries.

We value your confidence, so we have developed a privacy policy that we hope helps you understand the way in which we compile, use, transfer, and store your information.

Personal information is made up of data that can be exclusively used to identify or contact a single person. Such personal information can be requested at any moment from Aquor, S.A.P.I. de C.V., or from a subsidiary. Aquor, S.A.P.I. de C.V. and its subsidiaries can share personal information amongst themselves, and use it in virtue of the present Privacy Policy.

In conformity with the Protection of Personal Data in the Possession of Private Parties Law, Aquor, S.A.P.I. de C.V., upon processing a client's information, is obligated to meet the legal principles of consent, information, quality, purpose, loyalty, proportionality, and responsibility foreseen by the law.

The personal data compiled will be protected by the necessary security measures, in order to avoid damages, losses, alterations, destructions, or improper use. Aquor, S.A.P.I. de C.V. and its subsidiaries cannot guarantee that unauthorized third parties will not have access to the information. Neither Aquor, S.A.P.I. de C.V. or its subsidiaries will be responsible for the damages that could derive from such unauthorized access.

Next we include a few examples of personal information that Aquor, S.A.P.I. de C.V. can compile and use. These examples are merely illustrative and may not be considered an exhaustive description of our compiling and divulging practices.

Which information do we compile?

Aquor, S.A.P.I. de C.V. and its subsidiaries can compile information, including your name, domicile, telephone number, e-mail address, and contact preferences.

We may also compile general, non-personal information, which may include data that does not allow direct association with any person. We can collect, use, transfer, and reveal general information for any purpose. Next we will include a few examples of general information that we compile and use:

  • We can compile information such as profession, language, postal code, area code, unique identification code, and location, that Aquor, S.A.P.I. de C.V. uses for the rendering of services or promotion of products, in order to better understand the behaviour of our clients and improve our products, services, and marketing practices.
  • We can also compile information that pertains to the activities of our clients. This information helps us provide more useful information to our clients, and understand which products and services attract more interest. This information is considered general information for the purposes of the Privacy Policy.

In case that we combine general and non-personal information with personal information, the mix will be considered personal throughout.

How do we use your personal information?

  • Personal information allows us to keep you informed about our latest announcements regarding products and events. It also helps improve our services, content, and publicities. If you do not want to be included in our distribution list, you can modify your preferences.
  • We can also use your information to help us develop, deliver, and improve our products, services, content, and publicity.
  • We can use your personal information to send important notifications. Given that this information is important for your relation with Aquor, S.A.P.I. de C.V. and/or its subsidiaries, you cannot opt out from receiving such communications.
  • We can also use your information for internal purposes, such as for audits, data analysis, and research, in order to improve our products, services, and communication with Aquor, S.A.P.I. de C.V.'s clients.

Personal information storage

Personal information revealed will be kept for the time deemed necessary in order to meet the goals set in the Privacy Policy, except if the law requires or allows a longer preservation period.

Online information and data compilation

You can visit us online without the need to identify yourself or reveal any personal information, including your e-mail address. Our servers will obtain the online address that you used to access the internet, such as "", or "", the website that you came from, and the one you visited next. We can select external companies that offer services in representation of Aquor, S.A.P.I. de C.V., and use this information to register the number of visits, the average time of the visits, the pages visited, and other statistical data about those that enter our general website. We can also use the information to follow the website's operations and simplify its use.

We can compile statistics about our clients, sales, traffic patterns, and services, and deliver them to third parties. However, when we reveal such statistics to third parties, we do not include personal identification data unless there is an agreement to deliver personalized information. Moreover, some portions of our website require personal information for specific tasks in order to provide you with information that you requested.

E-mail communications

Occasionally, we can send e-mails with information that you may find useful, including information about our products and services, or offers from affiliated companies or from third parties. You can opt to not receive those electronic messages if you want.

If you wish to send us an e-mail with sensible information, such as your credit card number, or state of health, it is preferable that you call by telephone or send the information by regular mail, or through another safe medium.

Information that we can divulge and its recipients

We can reveal information compiled to other physical and natural persons, as is mentioned later on. They are obligated to exclusively use such information for the stipulated purposes.

Disclosure of information to service providers

We may disclose personal information to third parties, such as banks and service renderers related to what is stipulated in the contract.

In all cases, we require our service providers to comply with our Privacy Policy, and only use the information for the purposes for which they were hired. We disclose personal information to such providers with the purpose of offering you a better service.

Disclosure of information to affiliated or subsidiary companies

We may disclose identification data such as name, address, telephone number and information about operations to other affiliated or subsidiary companies, for the above purposes.

Disclosure of other information allowed by law

It is possible for Aquor, S.A.P.I. de C.V. and its subsidiaries to have to divulge your personal information because of a law. For (i) legal or administrative proceedings, and/or upon the request from public and government authorities from inside or outside your country of residence; or (ii) for issues of national security, compliance with the law, other matters of national importance, or when it is necessary or convenient.

Prohibition to divulge information for other purposes

We shall not share your personal information with external companies for purposes that are not detailed above. For example, we will not sell personal information to external companies that may want to offer you products and services. We may offer products or services in representation of other companies but not reveal your personal information.

Contact with Aquor

You can verify, eliminate, or update your information, or clarify any questions about this Privacy Policy, by communicating with the Human Resources department at Aquor, S.A.P.I. de C.V., calling at +52 (81) 8153-0060.

The rights to ARCO

The holder of the information, or your legal representative may request the information handler to exercise the rights of access, rectification, cancelation, and opposition, according to the terms of chapter IV of the Federal Law for the Protection of Personal Data in the Possession of Private Parties.

Modifications to the present Privacy Policy

We recommend to periodically verify this Privacy Policy in order to keep informed about any change. Even though we reserve the right to modify or complement this Privacy Policy, any significant change will be shared in our website for at least 30 days following the change.

Consumer options about the distribution of information

We agree to protect your personal information, and to use it and share it only to improve or increase the services we provide. By actively accepting the terms of this privacy policy, you consent to the distribution of the personal information, or to the consumer reports according to what was described above.

The practices and policies included in this Privacy Policy replace all previous, related notifications or notices.

Privacy Policy last modified on 2015/05/25